Crecit Consulting
Consultancy and contracting services specialising in product development, programme management and project delivery.
background / achievements
Home Office - Cloud Platform Product Owner and Delivery Assurance Lead - Contract
October 2022 - present
As a member of the programme Senior Management Team, I have responsibility for 2 core areas of programme delivery:
Product strategy and delivery
- Leading the programme cloud platform product delivery through effective feature prioritisation, backlog management and resource allocation meeting customers’ requirements as well as ensuring core platform capability is also aligned and deployed as needed
Delivery assurance
- Providing programme delivery assurance through alignment of core support functions across all delivery teams, as well as driving open engagement to ensure quality of delivery
Methods - Programme Product Owner - Contract
March 2021 - July 2022
Working on a contract basis with the Ministry of Justice as Product Owner for two workstreams on the Prison Technology Transformation Programme.
Data & Information team
- Deployed the initial proof of concept for the migration of shared data for the first head office team, with successful migration of both personal and shared data onto OneDrive and SharePoint capability
- Completed further SharePoint deployments to HQ teams in line with the programme plan with no impact
- Introduced and rolled out SharePoint into the pilot prison site ensuring minimal operational impact
- Developed and base-lined the programme data migration deployment roadmap for Phases 1 & 2 delivery, including ensuring supplier and team resource was available to support the plan
Tiger team
- Set up and mobilised the team tasked with solving programme wide issues
- Led the discovery and analysis of a number of core programme blocking problems with resolution recommendations agreed and actioned by the programme senior leadership team
Motorola - Product Lead - ESN Release 1 - Contract
July 2018 - March 2021
Responsible for the delivery of the scope and requirements for the Emergency Services Network that Motorola are contracted to deliver to the Home Office and emergency service user organisations.
Successfully managed the product delivery of the first 3 ESN programme phases, comprising of:
- Network testing and assurance service support
- Deployment of an automated testing application measuring network strength and coverage
- Mobile data connectivity proof of concept for Fire & Rescue Service
- Connection of a user organisation to the ESN network for non-critical services using mobile data
- Initial implementation of the Push to Talk Public Safety Communication Service
- First roll out of voice communications over the ESN network
Motorola - Programme Delivery Manager - Contract
Sept 2017 - July 2018
Accountable for managing the delivery of design solutions documentation to facilitate the delivery of ESN technical components and services into the Motorola managed services framework.
- Developed and implemented new processes to accelerate the review and approval of the Motorola design documentation, leading to significant improvements in the forecast delivery schedule of the design documentation
- Leveraged advanced communication and interpersonal capabilities to collaborate and coordinate with the Home Office to ensure clarity and delivery of programme design objectives between all involved parties
EE - Senior Product Manager - Data Charging
Apr 2014 - July 17
Overall corporate responsibility for the data charging product functionality across the complete EE brand structure, for all customers using mobile data at home and abroad.
- Strategically managed and mentored team to successfully deliver the product strategy and objectives within schedule and budget
- Stability improvements of core data charging systems, increasing revenues by over 100% to £200M p.a.
- Efficiencies made to the international roaming data pass purchase process, delivering £6M p.a. revenue savings
- Delivery of data usage propensity to call programme, reducing data related complaints by over 50%
EE - Technology Planning & Delivery
Nov 2008 - Apr 2014
Marketing representative to the business for cross-functional engagement, resource allocation, proposition / project delivery and financial planning.
- Delivery and adoption of key project governance principles and process to ensure quality of project delivery and ensure effective cross-functional delivery.
- Development of core configuration development process to ensure coordinated delivery across all technical areas to support marketing propositions.
T-Mobile - Product Manager, Billing & Mobile Number Portability
Oct 2007 - Nov 2008
Accountable for leading the billing product portfolio, including developing and managing the product strategy and implementing changes to comply with Ofcom regulations. Acted as the primary company representative for regulatory organisations.
- Defined a robust strategy and managed the lifecycle of a business customer bill analysis product, ensuring alignment to stringent development specifications and budgets.
- Successfully delivered a major next-generation development project, fully complying with new Ofcom regulations, on time and within budget.
Telecom New Zealand - Senior Product / Project Manager
Jan 2005 - Oct 2007
Expertly fulfilled a dual role of Senior Product and Project Manager, accountable for developing and integrating new billing model to satisfy defined business objectives.
- Achieved large-scale savings and efficiency increases through identifying and introducing key improvement solutions to the existing rating and billing systems
- Delivered significant increases in service and profit levels by developing a new mobile product billing models, including subscription billing and product bundling
- Prevented NZD $3 million per annum in revenue losses and improved efficiencies through strategically leading a number of core mobile billing projects